Frequently Asked Questions
Everything you need to know about elevating your living space.
What is the typical shipping timeframe for furniture items?
Standard delivery for our home decor and furniture items typically takes 5-10 business days. Custom or oversized pieces may require specialized freight handling, which can extend the timeline to 14-21 days.
Do you offer a warranty on Genion Space products?
Yes, all our products come with a one-year limited warranty covering manufacturing defects and structural integrity. We stand by the quality of our craftsmanship and materials.
What is your return policy for home accessories?
We offer a 30-day return window for most items in their original packaging. Please note that for large furniture items, a restocking fee may apply, and custom-made pieces are final sale.
Are the materials used in your products eco-friendly?
Genion Space is committed to sustainability. We prioritize ethically sourced timber, recycled textiles, and low-VOC finishes to ensure your home is both beautiful and environmentally conscious.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger home investments.